Degraded Performance - Transaction Processing

Incident Report for Glofox

Resolved

This incident has been resolved and all transactions should now flow through as normal.

If any previous transactions were interrupted, you should now be able to retry them successfully.

We apologise for the inconvenience.

Posted Oct 08, 2021 - 10:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 08, 2021 - 09:57 UTC

Identified

Intermittent issues are being experienced when processing transactions, resulting in some transaction attempts returning a 'timeout' or 'connection refused' error.

Our team have identified the cause of this issue and are working to resolve. Further updates will be available shortly.

Posted Oct 08, 2021 - 09:36 UTC

This incident affected: Glofox Application.